Features

Want to find out more about our system and what it can do? Click on the titles below to see a full description.

Integrated Call Recordings

Every time you record a call you will have one-click web access to your recordings right from within your web user panel.

Scheduler

Want to play different messages to callers at different times of the day? Or perhaps you want an entirely different Call Menu on weekends and holidays with different options for your callers to choose from. Using an intuitive scheduler to create and apply schedules that will make your phone system work for you — even when you have gone home for the day!

Night Mode

Have a small office that opens when your first employee arrives and closes when your last employee leaves? Night mode is a feature for companies that want to “turn on” their phone system in the morning and put it to night mode at the end of the day with a few key presses.

Busy Light Field (BLF)

Want to glance quickly at your phone and view the status of employees’ extensions? PBXtra now has BLF for Snom phones. You can now set and sort the employees that you would like to appear on your BLF buttons.

VoIP Ready

Our PBX comes VoIP ready — with a couple of clicks of the mouse you can connect to a large number of (SIP) VoIP Providers. If you’re not yet ready to take the VoIP plunge, no problem! With our PBX, you can keep regular calls going out over POTS/PSTN and only use VoIP for your your inter-office, intra-office, and international calls. You can still save thousands in phone bills with VoIP. Switching to VoIP brings other benefits, such as changing caller-ID on a per extension basis, having more inbound than outbound lines (or vice-versa), ordering virtual numbers from other area-codes, and more!

Auto Attendant (IVR)

Our PBX’s most powerful feature is its Auto-Attendant. This feature lets callers “Press 1 for Support” or “Press 2 for Sales.” Our Auto-Attendant is as easy to use as it is powerful. With simple clicks of the mouse you can manage call flow, build scheduled responses, forward calls off-site, and more.

Outlook Integration

Inbound Calling: When your phone rings, the Caller-ID will be analyzed against your Outlook Contacts. If a match is found, the caller’s name will pop-up!
Call from your Inbox: Right-click on a contact or email message to call. Your phone rings, and you’re connected! Outlook 2003 or above is required

Unlimited Extensions

Create unlimited extensions with just a few clicks of the mouse! Each extension can be customized differently with dozens of options such as:

  • Personal inbound number (DID)
  • Outbound CallerID
  • Privacy settings
  • Spell-by-name directory
  • Voice mail settings
  • Much more!

Voice mail: 6000 Hours

Our PBX comes with over 6000 hours of voice mail storage, and 4 easy ways to retrieve messages:

  • One-touch from your office phone.
  • Dial in remotely from any phone.
  • Attached to your email as .wav files.
  • Listen via our web control panel.

Voice Mail to Email

Receive your voice mails as emails! Your PBXtra comes preconfigured to send each employee an email notifying them of new voice mail messages. Or, users can customize their extension to attach the actual voice mail (as a .wav) to the email. No POP3, SMTP, IMAP, or Exchange configuration required!

Music on Hold

Music On Hold (MOH) is as simple as uploading MP3 files using the web-based administration panel. Use MOH creatively to highlight promotions for new customers, up sell current customers, or calm angry customers calling your support team.

Call Parking

Our PBX allows unlimited simultaneous parked calls.

Analog and IP Phones

Our PBX is the most flexible phone system on the market today, supporting all analog phones and numerous IP phones such as Snom, Linksys, Aastra, Polycom, and Cisco. Our PBX supports MWI (message waiting indicator) on all IP Phones and utilizes stutter-tone on analog phones to indicate voice mail waiting. Analog phones support multiple call appearances via call-waiting flash-hook.

FAX Support

Our PBX now supports faxing! Have a fax machine or fax server and want to send and receive faxes? No problem! Whether you have a dedicated analog line for your faxes or a PRI, simply connect your fax server or machine to our PBX, and use our web-based Control Panel to assign a phone number to it in just a few clicks. Note: You must have the proper expansion cards and timing line for faxing

Ring-All (Ring Group)

Our PBX system has the ability to ring a Ring Group. A Ring Group takes one inbound call and rings all phones. The first to pick up gets the call. Of course you get to choose which phones go into each Rlast Group, and which get to enjoy peace and quiet!

Call Forwarding

Users can use their personal web control panel to enable call forwarding to an internal extension or external number.

Name Directory

Our PBX supports a professional “spell-by-last-name” directory. Callers are simply prompted to “spell the first three letters of the party’s first or last name” and then automatically connected to the requested extension. Don’t want to be in the Name Directory? The CEO does not want to be included in the directory? No problem. The system administrator can easily exclude specific extensions.

DIDs

Have more employees than you do phone numbers? With one click of the mouse, you can assign an inbound phone number to an employee. DIDs have never been so easy!

Branch Office Support

Purchase a low cost PBX server for each office, and with a few clicks in the control panel, link your servers to take advantage of the following features:

  • Free office-to-office calling via VoIP.
  • Call forwarding to any extension in your linked PBX server network.

Web Control Panel

Our web interface comes in two flavors: o An admin panel for administrators, giving them the ability to manage all aspects of the PBX.

  • A user panel for individual users, allowing them to manage their personal configurations (such as listen to voice mail, click to call people back, and much more) from anywhere in the world!

Powerful Reporting

From both the web admin panel and the user panel, you can view real-time call logs for all extensions with powerful search and filter parameters.

Find Me

Allow callers to find you wherever you are: on your cell phone, at home, or at a branch office, based on rules you create. Make FindMe work for you with various features such as a scheduler, simultaneous ringing, and privileged lists.

Call Screening

Call screening allows you to talk to who you want, when you want. When you enable FindMe® on your extension, you can optionally use call screening to screen the calls that are forwarded to your mobile, home, or other phone numbers. Before the call is forwarded, the voice prompt will ask the caller to record their name, and that recording will be played to you before you accept the incoming call. We take call screening to the next level!

Conference Bridges

Conference bridges were once thought to be unaffordable. Now, each user can have their own conference room and manage them via their user web-based interface. Each bridge supports an unlimited number of internal participants and as many external participants as you have phone lines.

Multiple Auto Attendants

Your business may have several numbers for different departments. With multiple Auto-Attendants, you can direct calls to a different call menu based on the inbound number.

Paging / Zone Paging

Want to send a page to the whole company or just a certain set of employees? Simply build a “group,” assign that group an extension number and begin paging them! Note: Cisco phones cannot receive pages.

Intercom / Zone Intercom

Many companies offer Intercom, but do you know any others that offer Zone Intercom? Now with PBXtra you can dial a zone and have an ad-hoc conference with everyone in that zone! Note: Cisco phones cannot receive pages.

Voice mail Groups

Want to send a voice message to multiple people? Use our Voice mail Group feature to easily build groups of people. Then just dial the number of your group and leave a message. Seconds later everyone in the group gets a new voice mail!

Advanced Call Forwarding

With a few clicks of the mouse you can forward an extension to another extension, a cell phone, or even to another part of your Auto-attendant. This let’s you build creative IVR trees to meet the needs of your business.

Call Return

When listening to their voice mail, your employees can press a key to call the person right back. This feature can be enabled or disabled on a per-employee basis.

Call Out

When accessing PBXtra’s voicemail system, your employees can make outgoing calls. This can be a great toll-saver allowing “billable” calls to be kept within your domain. You can enable or disable this feature on a per-employee basis.

Report Exporting (.csv)

Extend our powerful reporting engine to create .csv files that you can import into applications such as Excel and Access.

Custom Caller IDs

We let you customize the inbound Caller-ID name/number to each extension This allows you to block, reveal, or change the Caller-ID of every extension in your office!

Note: We can *not* change your outbound Caller-ID if you are using POTS lines. For 911 reasons, POTS outbound CallerID is always controlled by your carrier.

IVR Authentication

With a click of the mouse, you can password protect any part of your Auto-Attendant. Use this feature to protect your Conference Bridge or your priority queues.

SMS/Pager Voice mail Notify

This feature gives you the ability to enter an SMS or pager email address in order to receive voice mail notifications on that device. These notifications are short in length and do not include the actual audio attachments. This feature can be used in conjunction with our Voice mail-to-Email feature. This means you can receive simultaneous email alerts (including optional audio attachments) to one email address and SMS/pager notifications to another address.

Upload Voice Prompts

This feature gives you the ability to upload highly professional prerecorded voice prompts when simple recordings from your phone (Standard Edition) just won’t do.

Unlimited Call Cues

Each queue comes with a variety of options:

  • Personalized audio announcements give your queue that professional sound.
  • “Hold Time” announcement frequency customization.
  • User/agent priorities for more effective call routing.
  • Hold time limits so callers do not remain in your queue for extended periods of time.
  • Caller limits for keeping queue call volume to a manageable level.
  • Length of time after fielding a call before the same agent is called again.
  • And much more!

Full Featured Automatic Call Distribution

A.C.D. (Automatic Call Distribution) allows you to route incoming calls to your users/agents in many different ways to facilitate your business needs:

  • Ring all — 1st to pickup gets the call.
  • Ring one person at a time in order.
  • Ring in order, with memory.
  • Ring least recently called.
  • Ring user with the fewest calls.
  • Ring a random person.

On the Fly Recording

We give your employees the ability to record their own calls with the press of a button. Call recordings capture agent name, agent extension, date, time, and file size. It also comes with a permission system that lets you decide exactly who can record their own calls and who is allowed to record others’ calls.

Call Monitor

We give your supervisors the ability to actively barge or passively monitor any inbound or outbound call. It also comes with a permission system — so you can grant a specific group the ability to monitor other phone calls.

Automated Call History

Do you know who your employees are calling? Do you know how many times they have called your customers or for how long they spoke? Shouldn’t you? Well, now you can, with our new Automated Call History feature. Never again rely on the “honor system” of asking your agents to “please log when you call the customer”. All calls to your CRM customers will be automatically attached to the individual contact or opportunity inside

Integrated Call Recordings

Every time you record a call you will have one-click web access to your recordings right from within your web user panel.